TASK Read the instructions carefully and write a letter of
complaint of 120-150 words.
Carretera a los Olivos,
41
35300,
Santa Brígida
25th
February, 2016
Av. Tirajana, 25
35100 Playa del Inglés
Las Palmas de Gran
Canaria
Dear Mr. James Redston,
I am writing to complain about the meal I was served. Despite reading a
positive review on the website, I went to eat to your British restaurant in
Gran Canaria. A friend had recommended it to me as a good place to go for a
romantic dinner in my holiday. It was the last day in the south of the island
and I wanted to go somewhere special. When I phoned to reserve a table I
specifically asked if we could eat gluten free food because my husband is
celiac. The person I spoke to assured me it would not be a problem.
However, when we arrived at the restaurant, the menu had not gluten free
food. When I informed the waiter that I had specifically requested food for
celiac, he said that he did not know nothing about that.
They brought gluten-free food from another of their restaurants.
Although the food was fine, the service was slow and the waiting staff
unfriendly. When I was presented with the bill, I noticed that a 15% service
charge had been included. I mentioned that I had been unhappy with the service
and politely asked for the service charge to be removed. When the waiter
refused, I demanded to see the manager but was told that he was away. I doubt
very much if I will ever eat at this restaurant again.
Of course, I hope that the list of allergens will be included in your
menu. I look forward to hearing from you.
Yours sincerely
Paz
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